Return Policy
Return & Refund Policy – AlaayTrendz
At AlaayTrendz, we take great pride in the quality of our products. Your satisfaction is important to us. Please read our return and refund policy carefully:
Returns
We only accept returns under the following condition:
-
The item arrives damaged or broken in the package.
To be eligible for a return:
-
You must contact us within 48 hours of receiving the item.
-
You must provide clear photo or video proof of the damaged item and the packaging.
-
The item must be unused and in its original packaging.
How to Request a Return
-
Email us at [alaaytrendz@gmail.com]. with your order number, photos of the damage, and a brief description.
-
Our team will review your request within 2–3 business days.
-
If approved, we will provide return instructions and process your refund or replacement.
Refunds
-
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
-
We do not accept returns for reasons such as change of mind, wrong product ordered, or general dissatisfaction if the item is not damaged.
Shipping Costs
-
We cover return shipping costs only if the item was damaged or broken upon arrival.
If you have any questions, feel free to contact us at [alaaytrendz@gmail.com].
Thank you for shopping with AlaayTrendz!
📌 AlaayTrendz – Frequently Asked Questions (FAQ)
What products do you sell?
We mainly specialize in premium watches, along with other trending lifestyle products to keep you stylish and up to date.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) all over Pakistan. You can also pay via debit/credit card or online transfer.
How long does delivery take?
Delivery usually takes 3 to 5 working days depending on your location within Pakistan.
Do you ship internationally?
Currently, we only ship within Pakistan.
What is your return/exchange policy?
We offer a 7-day return & exchange policy.
The product must be unused and in original packaging.
For returns, shipping charges may apply.
Are your watches original?
Yes, all our watches are 100% original & authentic, sourced directly from trusted suppliers.
Do your watches come with a warranty?
Yes, selected watches come with brand warranty. Please check the product description for warranty details.
What payment methods do you accept?
Cash on Delivery (COD)
Debit/Credit Card
Bank Transfer / Online Payment