Shipping policy

Below is our shipping policy to help you understand how and when your order will reach you.

1. Processing Time

• Orders are processed within 1–3 business days (excluding weekends and holidays).
• You will receive a confirmation email once your order has been shipped.

• Please note: During high-volume periods (e.g., sales, holidays), processing may take slightly longer.

• 2. Shipping Rates & Delivery Estimates
• Shipping charges for your order will be calculated and displayed at checkout.

• Shipping Method	Estimated Delivery Time	Cost
  Standard Shipping	5–10 business days	Calculated at checkout
  Express Shipping	2–5 business days	Calculated at checkout
  International Shipping	7–21 business days	Calculated at checkout

  3. Order Tracking

  Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website

  
  

  5. Customs, Duties, and Taxes (For International Orders)

  My Store is not responsible for any customs or import fees. All fees (such as duties and taxes) are the responsibility of the customer.

  6. Lost or Delayed Packages

  • We are not responsible for delays caused by the carrier, customs, or weather.
  • If your order is marked as “delivered” but you haven’t received it, please check with neighbors or your local post office. If it's still missing, contact us at alaaytrendz@gmail.com